FAQs
FAQs
Frequently Asked Questions
How long does shipping take?
Processing times typically take 1–3 business days. Delivery times vary depending on your location and shipping method. Estimated delivery times are provided during checkout and in your shipping confirmation email.
Do you offer international shipping?
Yes. We ship to multiple countries worldwide. Shipping availability and delivery times may vary depending on the destination.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Can I cancel or modify my order?
Orders can only be modified or canceled within a limited time after they are placed. Please contact us as soon as possible at info@extent.one if you need assistance.
What should I do if my order arrives damaged?
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately with photos of the issue so we can assist you promptly.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways to ensure your information remains protected.
How do I request a return?
To request a return, please contact us at info@extent.one within the return period stated in our Return Policy.
I haven't received my order. What should I do?
If your estimated delivery date has passed and you have not received your package, please contact us at info@extent.one, and our support team will be happy to assist you.
How can I contact customer support?
You can reach our customer support team anytime by emailing info@extent.one. We aim to respond to all inquiries as quickly as possible.