Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping times, customs, and delivery.

Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Please note that processing times may be extended during periods of high demand, promotional events, or holidays.

Shipping Times

Estimated delivery times vary depending on the destination country and shipping carrier.

• United States: 7–20 business days

• Canada: 7–20 business days

• Europe: 7–20 business days

• United Kingdom: 7–20 business days

• Australia & New Zealand: 10–25 business days

• Rest of the World: 10–30 business days

Please note that delivery estimates are not guaranteed and actual delivery times may vary due to factors outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before completing your purchase.

From time to time, we may offer free shipping promotions. Such promotions will be clearly indicated on our website.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow 2–7 business days for tracking information to become active after shipment.

International Shipping

We currently ship to many countries worldwide. However, certain products or destinations may be unavailable due to legal, logistical, or carrier restrictions.

If we are unable to ship to your location after your order has been placed, we will notify you promptly and issue a full refund.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures, import restrictions, or other governmental actions.

Customers are encouraged to contact their local customs office for more information regarding possible charges before placing an order.

Delays and Delivery Issues

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

• Customs inspections or clearance procedures

• Weather conditions

• Carrier disruptions

• Public holidays

• Natural disasters

• High shipping volumes

We are not liable for shipping delays caused by carriers, customs authorities, or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delivered to incorrectly provided addresses. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

If your package is lost, stolen, or significantly delayed, please contact us and we will do our best to assist you in resolving the issue with the carrier.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us at:

Email: info@extent.one